To ensure the quickest resolution to your inquiry, please structure your customer service emails using the format below. Our team aims to respond within 24 hours during regular business days. Please allow for possible delays during weekends or holidays.

Important: Due to legal restrictions, we cannot respond to any questions related to product usage. For information on storage, shelf life, or other product-related details, please refer to our Product Questions Page below.

When contacting us, please include the following:

• ORDER NUMBER
• NAME OF PERSON ORDERING
• DESCRIPTION OF ISSUE
  

Providing this information will help us assist you as efficiently as possible.

Nexvia Peptides' products are intended strictly for Research Use Only (RUO) and are available exclusively to qualified researchers working within controlled laboratory environments. These compounds are not approved by the U.S. Food and Drug Administration (FDA) for human or veterinary use, including but not limited to clinical studies, therapeutic treatments, or any form of consumption.

Nexvia Peptides operates in compliance with applicable regulations, including Section 503A of the Federal Food, Drug, and Cosmetic Act (FDCA), and limits access to products for legitimate scientific research purposes only.

Nexvia Peptides does not offer guidance, advice, or recommendations regarding the use or application of its products. It is the sole responsibility of the researcher to consult with qualified professionals and to implement proper research protocols in accordance with all relevant laws and safety standards.

This is completely normal. Peptide powders may arrive as a solid mass or break apart into a loose powder during shipping. This has no impact on the product’s quality or purity.

Peptides can take time to dissolve, particularly if they are hydrophobic. To assist with reconstitution, gently roll the vial between your fingers. Avoid shaking, as it may damage the peptide structure.

Lyophilized (freeze-dried) peptides can remain stable at room temperature for up to two years. After reconstitution, they should be stored in the refrigerator to preserve their integrity.

All of our products are tested using HPLC by a trusted third-party laboratory. To view test results, visit our COAs page or check the individual product pages for certificates of analysis.

No, our products are not safe for human consumption. All Nexvia Peptides products are strictly intended for research use only and are not approved for ingestion or any form of human use. Consuming these substances may pose serious health risks. By purchasing from Nexvia Peptides, you agree that these products will not be consumed or administered in any way. They are intended solely for use by qualified researchers in controlled laboratory settings.

While there is extensive information available online, we do not provide research advice or usage guidance, as doing so would violate various laws and regulations. By purchasing from Nexvia Peptides, you confirm that you are a qualified researcher and that you will not ingest or administer our products.

Please check your spam or junk folder, as our system sends automated emails with order confirmations, shipping updates, and tracking details. If you still haven't received anything, reach out to us at Nexviapeptides.com for support.

Please contact us immediately to update your address. If the order has already shipped, it will need to be returned to us before we can resend it.

Orders are typically processed and shipped the same day M-F. As we ship from within the USA, expect fast delivery no matter your chosen payment method. Please note that during global disruptions or holidays, delays may occur due to reduced staff at USPS.

Delivery time estimates on our site are approximate and not guaranteed. Once an item leaves our facility, it is under the control of the carrier. If there’s a significant delay, we will work with you to find a satisfactory solution, including offering discounts or partial refund.

If your product arrives damaged, please email Nexviapeptides@gmail.com with your order number, a clear photo of the damage, and a brief description. We’ll arrange a free replacement for you.

If your package is missing items or contains the wrong products, please email us at nexviapeptides@gmail.com with your order number, a photo of what you received, and a brief description of the issue. We'll make it right as quickly as possible.

Because of the nature of our products, we do not accept returns. However, we’re committed to resolving any issues with your order quickly and efficiently.

Refunds are reviewed on a case-by-case basis by our customer support team. When requesting a refund, please include the following:

• Order #
• Description of the issue (with photos, if applicable)
• Payment method used

We aim to resolve all concerns fairly. In many cases, we prioritize correcting the issue through solutions such as reshipping the correct products.